Policies Overview

Contact Us

Cute 4 Suit :

Email – sales@cute4suit.com.au

Location

Our showroom is located in Buderim on the Sunshine Coast and operates via appointment only

For returns and exchanges please contact us via email, prior to posting – sales@cute4suit.com.au

Ordering From Cute 4 Suit

All orders placed with us are subject to our acceptance.

All prices displayed on our website are GST inclusive

Immediate refund provided if you wish to cancel an order before it is shipped.

We reserve the right to decline (ie-not accept) any order up to the point of the order being dispatched.

Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us.

If we decline your order after a payment for the order has been received/processes we will contact you with the details and refund the payment in full.

Stock Levels 

Stock levels are displayed on our website.

In stock products are posted within 1-3 days of reciept of payment.

Back orders can be placed online, please contact us for expected delivery dates.

The stock information displayed on our website is regularly extracted from our inventory management and order processing system.

Our website is updated regularly, hence if our website indicated that an item is in stock, it generally means that is it is. (ie – there is no need to confirm this by phone or email)

We do however recommend that you contact us about stock availability if you intend to purchase a large quantity of the same items (i.e. more than 5) and stock levels are low.

Back Orders

Can occurs for the following reasons

  • You purchase a quantity of products which is greater than the available in stock
  • You purchase a product which displays “available on back order”
  • You purchase a product which has been sold to another customer and the quantity information on the website has not yet been updated

When one of these conditions occur at the time of purchase, you will see your order status “available on back order”, proceed with purchase and wait for the item to arrive in stock or contact us for an estimated delivery time.

Shipping and Postage Information

To avoid delays, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.

Please ensure you have your correct postage details entered when processing your order.

In stock orders are posted within 1-3 days of payment clearing.

We will not post an order until full payment has been recieved.

Stock is dispatch from our showroom on the Sunshine Coast, QLD, unless otherwise stated.

All purchases are sent via registered post.

Please check with your local post office if your order has not arrived, as courier will only attempt delivery once and then relocate the parcel for collection from your closest Australia Post.

Cute 4 Suit does not take any responsibility for any delays in shipping.

For further tracking and dispatch details on your parcel please email us.

Loss and Damage

Signing for Delivery – The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document.

Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage).

POD should only be signed once the good have been inspected, as a clean signed POD will void any insurance against loss or transit damage

If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above.

Please note – if this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.

Addtional Fees and Charges

If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion.

When a courier attempts to deliver the parcel to your nominated address and no one is available to recieve the goods, they will be transfered to the closest Post Office.

Parcels must be collect from the post office or they will be returned to us undelivered.

In this instance we have paid for delivery and will request further a further postage fee to resend the item.

Please advise a business address where possible so that deliver can be forfilled successfully.

Order Cancellations

We are very flexible with order cancellation and allow to cancel the order up to the point when you receive and sign for the goods.

However, if we incur costs as a result of the cancellation, we will pass these on to you, so please research and choose the products carefully and consider how you pay for your purchase.

All cancellations must be confirmed via email.

If you cancel an order that has already been shipped, the order must be returned prior to any refund and freight cost will be deducted from the refund total.

Due to additional costs, custom made orders can not be cancelled, we may also request a deposit upon order acceptance.

Exchange and Returns

We happily exchange or refund within 7 days of delivery.

Exchanges and returns need to be authorised through our office, please email sales@cute4suit.com.au to proceed.

All purchases must be returned in original condition with no damage.

Return postage is the responsibility of the purchasers.

A prepaid return sachet should be sent with any exchange to avoid delays or invoicing for additional postage costs.

The original postage charge is non-refundable, free postage sales may incur additional charges for exchange or refund processing.

Goods must be recieved by our office, prior to any exchange or return being processed.

Refunds

No part of the Refunds and Returns Policy is intended to limit any right or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.

Please research the products carefully before placing an order and refer to size charts to ensure correct sizing.

For your convenience, we do provide size chart links on our website for the majority of products sold in our store.

Return of Faulty Goods (Under Warranty)

BEFORE returning any faulty good to us you must initiate a return / warranty claim by contacting us email.

We will provide with instructions on returning the faulty item.

A refund for the amount paid for the item or a replacement item will be provided at our discretion for any good returned under store warranty.
Our Service Centre test for declared faults thoroughly, if they find the item to intentional damage to them, a refund may be declined and good returned.

We happily refund is your change your mind, please refer to the refund section above.

Warranty

All products sold by Cute 4 Suit are covered by a 30 day warranty.

Payment Options

We must receive cleared payment in full for the total value of the order before we will accept and start processing your order.

The following method of payment is accepted:

  • Credit/Debt Card
  • Direct Deposit
  • Paypal

Cute 4 Suit takes no responsibility for any delays associated with processing your payment by third-party financial institutions.

Cute 4 Suit will appear on your credit card statement for orders placed with us.

Fraud Prevention

For certain Credit Card orders(i.e. based on fraud risk as determined by our automated fraud risk assessment procedures), we will undertake addtional steps to ensure the transaction is not fraudulent.

These steps may include, but are not limited to :

  • Calling the customer and/or owner of the credit card on a land line number
  • Verifying the land line number as belonging to the deliver or billing address
  • Validating the billing address specified on our website as matching the billing address provided to the credit card issuer
  • Requesting the courier to verify and record the identity of the recipient on delivery
  • Requesting a photocopy of the credit card to be faxed to us (to verify physical possession of the card)

Data Security

Cute 4 Suit uses the industry standard security protocol Secure Socket Layer (SSL) to encrypt all sensitive information (like your credit card details) that passes between your computer and the Cute 4 Suit website.

We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information.

This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in transit.

So, when using an SSL capable browser, shopping on Cute 4 Suit is perfectly safe.

Also, when you provide credit card information on our website, it is passed directly to the bank via SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely event of someone gaining access to our database.

Privacy Policy

Cute 4 Suit recognises that your privacy is very important to you and that you have a right to control your personal information.

We know that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly.

This notice describes our privacy policy. By visiting your web site you are accepting the practices described in this Privacy Notice.

What personal information do we gather?
The information we learn from customers helps us personalise and continually improve your shopping experience with us.

We record the following information :

  •  Information You Give Us: We receive and store any information you enter on our Webs site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of our many features. We use the information that you provide for such purpose as responding to your requests, customizing future shopping for you, improving our site, and communicating with you.
  • Other information: We receive and store certain types of information whenever you interact with us. For example. like many Web sites, we use “cookies,” to track your purchase and when you are logged onto our site. If you have cookies switched off you will not be able to purchase from this site or log in for special members’ pricing or offers.

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your shopping cart and logging in or out of the website.

To “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.

However cookies allow you to take full advantage of some features, and we thus recommend that you have them turned on.

Do we share the information we receive?
We will not collect any personal information about you except when you knowingly provide it.

We know that providing personal information is an act of trust and we take this seriously.

Under no circumstances will your personal information be used for any other purpose than intended.

We will not supply or sell these details to any third party whatsoever with the following exceptions.

  • Business Transfers: As we continue to develop our business, we might sell or by businesses and assest. In such transactions,customer information generally is one of the transferred business assests. Also, in the event that we sell our business, customer information will of course be one of the transferred assests.
  • Protection Of Our Business and Others: We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agenices.

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts sensitive financial information you input during the ordering process.

Children

We generally do not sell products for purchase by children. If you are under 18, you may use our site but we reserve the right not to accept your order if we believe that to sell to you is against the law, you do not have legitimate authority to authorize a purchase or you do not have the means to purchase or pay. 

What choices do l have?
You can always choose not to provide information by not completing web forms and turning your cookies off. However, you will not be able to purchase on this site while cookies are switched off.