We are very flexible with order cancellation and allow to cancel the order up to the point when you receive and sign for the goods.
However, if we incur costs as a result of the cancellation, we will pass these on to you, so please research and choose the products carefully and consider how you pay for your purchase.
All cancellations must be confirmed via email.
If you cancel an order that has already been shipped, the order must be returned prior to any refund and freight cost will be deducted from the refund total.
Due to additional costs, custom made orders can not be cancelled, we may also request a deposit upon order acceptance.
Exchange and Returns
We happily exchange or refund within 7 days of delivery.
Exchanges and returns need to be authorised through our office, please email email@example.com before returning any items.
All purchases must be returned in original condition with no damage via post.
Return postage is the responsibility of the purchasers.
A prepaid return sachet should be sent with any exchange to avoid delays or invoicing for additional postage costs.
The original postage charge is non-refundable, free postage sales may incur additional charges for exchange or refund processing.
Good must be recieved by our office, prior to any exchange or returns being processed.
No part of the Refunds and Returns Policy is intended to limit any right or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.
Please research the products carefully before placing an order and refer to size charts to ensure correct sizing.
For your convenience, we do provide size chart links on our website for the majority of products sold in our store and are available via email for purchasing assistance.
Return of Faulty Goods (Under Warranty)
Prior to returning any faulty good to us you must initiate a return / warranty claim by contacting us email.
We will provide with instructions on returning the faulty item.
A refund for the amount paid for the item or a replacement item will be provided at our discretion for any good returned under store warranty.
Our Service Centre test for declared faults thoroughly, if they find the item to intentional damage to them, a refund may be declined and good returned.
We happily refund if you change your mind, please refer to the refund section above.
All products sold by Cute 4 Suit are covered by a 30 day warranty.